Hello, people. Today I'll discuss starting a meal prep company with just $500 and also about customer service.
Well, we all want to know how we can do that? We encounter so many different challenges that a lot of other businesses are going to fa…
Hello, people. Today I'll discuss starting a meal prep company with just $500 and also about customer service.
Well, we all want to know how we can do that? We encounter so many different challenges that a lot of other businesses are going to face. We've got the social media aspects, e-commerce aspects, and many kinds of business characteristics, and challenges have to survive.
In the beginning, we're the customer service, five hundred dollars not so much of a budget to hire a customer service team, for ourselves getting on some ego controlling and awareness education.
CRM means Client Relationship Manager, it's a database where we store all of our customer's information, and it's integral to any business, it's easy to access and search. A real CRM should have marketing capabilities and a way to communicate through the CRM. We need a CRM no matter how big a company or small company we are and finding either a free version of the software or figuring out a way to get a little bit more out of any version of the software that we're able to get.
Now, set up our CRM, added so much using CRM and different programs. It allows so much leverage to do a lot of things through the software and be very attentive without it taking a lot of time.
We can use Zapier, and it has some great utilities in there, it will send out our email if people are in a list. It keeps a record of everything and automatically sends out an email, text, schedule an appointment, and follow up.
Next is handling our customer; at some point, things may be wrong and going to deal with negative customer experience, we have to make it an opportunity by recovering impressively from those mistakes. We can earn more points with them, and we have to look at negative customer service experiences as potentials for very positive customer service experiences that could win us a lifelong client.
Some fundamentals like understanding and get a good concept of the ego, apology, empathize, take the blame, explain what happened, don't use it as an excuse, make sure this never happens to us and be patient.
In this video, I discuss the most important details regarding customer service.
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