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https://stories.starbucks.com/press/2020/what-customers-need-to-know-about-starbucks-response-to-covid-19/
Starbucks is taking a number of actions to protect the health and well-being of our customers and partners (employees) and to control the spread of COVID-19 (coronavirus) in accordance with the expert guidance of the CDC and local public health authorities. Read below for an at-a-glance overview and, for additional details on how Starbucks is navigating through COVID-19, visit our blog.
Your Starbucks Experience may look different as we navigate this dynamic situation community-by-community and store-by-store. Our commitment to you is that we will continue to make proactive decisions that are grounded in transparency and science – for our partners and the people we serve. We continue to closely monitor guidance from local and national health authorities and will update our procedures as needed to adhere to the most effective health and safety standards. To find a store that is open near you, visit the store locator on Starbucks.com or the Starbucks app for locations and hours.
Use of facial coverings: Starbucks remains committed to meeting or exceeding all public health mandates, as it is our responsibility to protect our partners and customers in the communities we serve. In alignment with the updated guidance from the CDC, Starbucks strongly recommends customers wear facial coverings while visiting our stores, regardless of vaccination status. Where mandated by local law or regulation, Starbucks will require customers wear masks while in our stores. Additionally, starting August 5 all company-operated store partners are required, regardless of vaccination status, to wear facial coverings while on shift.
Partner precautions: Starbucks is also taking precautions for every partner that works in its stores to protect them and their customers. Prior to beginning every shift, all partners complete a pre-check, including taking their temperature, to ensure they are ready and able to work.
Enhanced cleaning measures: Starbucks is committed to caring for the health and well-being of its partners (employees) and customers and playing a constructive role in supporting local health officials and government leaders. The company continues to observe elevated cleaning and sanitizing protocols that meet or exceed public health guidelines and can help to reduce the spread of COVID-19. All stores use the “Clean, Safe and Ready” system to ensure the well-being of partners and customers, cleaning high touch surface areas as frequently. Additionally, we have installed plexiglass POS shields and bar guards to better protect both partners and customers.
Download the Starbucks app and join Starbucks Rewards to order ahead and pay: Using the Starbucks app, Rewards members can locate a store, order ahead and pay, and determine the most convenient pick-up option at the store, including in-store, at the door, drive-thru, and curbside pickup where available. For those new to using the Starbucks app, here are step-by-step instructions for digital ordering and contactless ways to pay in stores.
Grab-and-go: At locations where social distancing can be maintained, customers can place an order in the café and take their order to-go, or use the “order ahead” feature in the Starbucks app to pick it up at the store. Social distancing will be supported with floor markers in waiting areas, additional in-store signage and by limiting the number of customers in the café at a single time. In select markets, we have begun to provide limited seating (adhering to social-distancing guidelines) inside our stores and on our patios.
Drive-thru: Since Mar. 16, many Starbucks locations have been serving their communities at the drive-thru. While some locations may continue to operate only at the drive-thru, others will expand their service to include grab-and-go or entryway pickup. Customers can order at the drive-thru or pick up an order placed ahead on the Starbucks app.
Curbside Pickup: Curbside pickup is available at select stores, check the Starbucks app for participating locations. To utilize curbside pickup, can place an order in the Starbucks app, once the customer arrives at the store, they can pull into a reserved parking spot for “Mobile Order & Curbside Pickup”, select “Curbside Pickup” and input their parking spot number into the app. The customers will then be greeted by a barista who will bring their order the car.
Starbucks Delivers: In many U.S. markets, customers can also use Starbucks Delivers to have their favorite Starbucks beverages and food brought to their door through Uber Eats. For their delivery, customers can enable a “contactless” handoff by adding a note for their delivery person to leave their order at the door. For instructions on how to order and store availability visit delivery.starbucks.com/
