US MED Medical Supplies - Are You Ready?
Starting with the first telephone call, patients feel comfortable working with a dedicated team of customer care representatives who are courteous, knowledgeable and trained in dealing with the special needs and requirements of members with chronic conditions. Our sophisticated IT and telephony systems, coupled with a robust portfolio of outreach and engagement marketing materials, are designed to promote a unique level of engagement along with multi-channel coordination of phone, e-mail and web requests that allows us to meet and exceed our patients’ performance expectations time and time again.
LIKE US ON FACEBOOK: https://www.facebook.com/unitedstatesmedicalsupply
SUBSCRIBE TO OUR YOUTUBE CHANNEL: https://www.youtube.com/user/unitedstatesmedical
LINKED IN: https://www.linkedin.com/company/united-states-medical-supply/
PINTEREST FOR GREAT DIABETIC RECIPES: https://www.pinterest.com/unitedstatesmedicalsupply/
ABOUT United States Medical Supply, LLC. (US MED):
US MED is America’s primary choice for home delivery of quality medical supplies and medications. Since 1996, over 500,000 satisfied patients have received disease state education and medical supplies from our highly trained customer service specialists. US Med, the largest provider of Diabetic Supplies to the Medicare community, is licensed and accredited by the Accreditation Commission for Health Care and received an A+ rating from the Better Business Bureau. We provide all products necessary to treat the Diabetes disease state, including therapies for the co-morbidities. Our product portfolio includes, but is not limited, to the following: Diabetic testing strips, Glucose monitors, CGM/Insulin Pumps, CPAP supplies, Nebulizers and Medications, Urinary Catheters.
We have 12 locations nationally including 5 Pharmacies. We take great pride in our industry leading Customer Satisfaction rating of 96% and Net Promoter Score of 83. US Med was also selected as 1 of 9 Companies to be awarded a contract under Competitive Bidding for the Medicare program, as well as having over 500 State and commercial payer contracts.
United States Medical Supply, LLC. (US MED) is a rapidly-growing provider of essential medical supplies to patients throughout the U.S. US MED is one of the nation’s leading suppliers of products and services for individuals living with chronic conditions and currently ranks among the top five home delivery providers. US MED’s commitment to innovation and customer service excellence is fast-earning US MED the reputation as the best-in-industry provider of medical supplies and support services.
We are also a nationwide Medicare Competitive Bid Winner for diabetic supplies and CPAP in most cities throughout the country.
The Company has invested significant resources to develop sophisticated information technology and telecommunication systems, including proprietary management systems and databases, advanced medical and Rx billing systems, and a robust telephony system designed specifically for high-volume customer interactions. As a result of significant investment in its infrastructure and human resources, US MED consistently improves patient adherence and satisfaction by:
-Enabling patients to order and receive their physician-prescribed medical supplies
-Removing the burden of insurance claims processing
-Obtaining prescriptions directly from a patient’s physician
-Providing additional convenience through timely home delivery
-Offering a unique and easy ways to re-supply so patients never run out of supplies and/or medications
-Providing superior support services, including courtesy reminders via mail and phone, free training and education, minimum telephone hold times, and a free health and wellness tool in every shipment.
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