Church security: de-escalation

Learning how to de-escalate volatile situations is critical to avoid the potential for violence. These techniques can be used by professionals in the mental health, educational and pastoral fields. The goal is to move a distraught person past the fight or flight response. The techniques below should be followed in the sequential order for optimal results.

1. Assessment
2. Relocate
3. Use non-threatening body language
4. Build rapport
5. Validate
6. Create options
7. Allow for choice
8. Follow up

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