Should entrepreneurs start off with the bells and whistles? The Proven Entrepreneur podcast

Don Williams: Your business? Yes. Okay. And so you're in Costa Rica and I know what your business is, but tell us what is your business?

Richard Blank: Costa Rica's call center. We're a dedicated bilingual nearshore call center that works with inbound and outbound support, and I work with clients in the United States, Canada, central America, and a little bit of Europe.

But once again, when I came down here, I was only supposed to be here for two months. At my friend's call center to teach English, and I was in between jobs at the moment, and so I decided to stay. And when I was with the people, with the Ticos, the proletariat, I learned the business from the inside and out. So after four years of learning this business, I cracked some codes and ways to enhance the experience for the agent.

For the client. Also, I was mature enough in my mid thirties, had my impulse control and some capital that I wanted to throw my hat in the ring and begin and, and don't kid yourself. A lot of entrepreneurs think that I started off with the bells and the whistles and running the building and no, I actually started quite slow.

https://costaricascallcenter.com/en/outbound-bpo-campaigns/

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https://youtu.be/5sRkaY0bVf8