They have yet to take responsibility for this. Please avoid doing business with them. Not only this, but everything else working with them has been a miserable experience.
Lonestar Truck Group/Freightliner Albuquerque has had my RV for fifteen mont…
They have yet to take responsibility for this. Please avoid doing business with them. Not only this, but everything else working with them has been a miserable experience.
Lonestar Truck Group/Freightliner Albuquerque has had my RV for fifteen months. They're only responsible for a third of the delay, (the rest is from the insurance company taking their time to deny the claim and my logistics getting here) but being without my home for the last year plus has been tough and expensive compared to living in the RV. When I finally got back to do the repairs myself instead of overpaying this dishonest shop, (their Google reviews are horrendous!) I go inside and discover that because they left the engine cover to the main cab off, there has been a family of cats living here for the last six months. (There were also greasy engine parts ruining parts of the carpet.) Yes, everything fabric smells like cat piss and most corners of the floor were litter boxes. When I asked their service manager, Don Taft, (who billed me $5k for an engine diagnosis) to take responsibility for this, he got visibly angry with me in front of other staff and customers and pointed to a sign in the shop that said, "not responsible for lost or stolen items" as if that covered piles of cat turds. Then he said he would take responsibility and had someone clean the carpet yesterday, which should be replaced, not cleaned. The carpet was about a quarter of the clean up job I'm still in the middle of. When I finished picking up the turds, I had a full garbage bag that was about a third turds and two thirds my dog's bedding. Of course Don was unwilling to look at property damaged by the cats in the RV (a couple thousand dollars worth of clothes, electronics, and other household goods ruined, plus the carpet) or take responsibility for the rest of the damage caused by the cats. I'm not sure what to do in this situation. Here's what I'm considering:
1. Small claims court.
2. Write this story everywhere poss..
